FAQ

How Do I Pronounce "BEAUTIBI"?

Beauty + Be 

BEAUTIBI Boxes

All of our boxes are considered limited release, meaning once the box is gone, it won't be coming back. Some of the items from the box may find its way into our online store, but there's no guarantee that all the products will be available. Our box releases always offer all the products at discounted rate, and will be the best value if you are interested in all the items. So, if you are eyeing a box, it's best to get it now because once it's gone, it is gone forever! 

Free Samples

We include a small packet of random samples + confetti* in every order! Sometimes, they are for products we are introducing into the BEAUTIBI boxes or store and some are just for fun. Why confetti? The real question is - why not?! Throw it up, roll in it -- no judgements! *In the case we run out of confetti, extra samples will be included. 

General Shipping Information

Most orders are shipped via USPS Priority. Sometimes it takes a few days for the postal service to scan and update in the system. Please wait at least 7 days and if you are still having issues, please contact us at hello@beautibi.com for assistance.

We do not take responsibility for lost, missing or stolen package, or duties and fees mandated by customs.

U.S. Shipping

We have 1-3 day shipping with tracking information starting at $6.25. We do offer free domestic shipping with purchases of $50 and up. Thank you for understanding! [*in the case of free shipping promo, we will offer First Class shipping and Priority]. 

Canada Shipping

Free shipping to Canada are available for all orders over $100 via First Class shipping (not trackable). Flat rate shipping is $15. If you are interested in Priority Shipping (trackable), please email us before you place your order. Do not forget to please leave your phone number for shipping contact. 

Other International Shipping

We are currently offering international shipping for everything sold in the store. For our Beautibi boxes, they start at a flat rate of $26. This is due to our signature boxes being very sturdy and on the heavy side. Please note the boxes are being shipped internationally at a trial rate and this can be changed at any time. For anything else besides the boxes up to 1.5lb, shipping starts at $15. 1.5lb to 3lb is $26 and 3lb - 7lb is $36. Free International shipping is available for orders over $200. Do not forget to please leave your phone number for shipping contact. 

Returns & Exchanges

If an item you receive is damaged please let us know immediately and we can initiate a return. Returns must be initiated within 10 days of receiving your item and item will be exchanged for a new one. In the case that an item you need to replace is unavailable, a similar item or value will be sent instead. 

Refunds

At this time, we will not be accepting refunds.

Social Media

We love using social media, and if you do too, join the BEAUTIBI revolution and tag your photos with #beautibi and #beautibiroutine. From time to time, we will run contests to get you some free swag. We also like sharing your photos of your BEAUTIBI goodies. Call us conceited. 

Content + Photos Copyright

All photos that are taken by BEAUTIBI are copyright protected. All content and verbiage that are original to BEAUTIBI are also protected by copyright. Please do not use or take any of the images or copy our verbiage from our website without permission. Doing so may result in immediate DMCA Takedown. Thank you.

Packaging

We believe in recycling packaging materials when it's possible. So, if you receive a box that may look run down, this is the reason! We take care in packaging the goods inside the box, so don't judge a box by its outer appearance! :)

Disclaimer

Products

With many cosmetic products, whether commercial or homemade, it is recommended that you do a patch test on your skin prior to use. This is to ensure that you do not have an allergic reaction to the product and if you do, it will only be confined to a small area of skin and thus treatable with ease. BEAUTIBI does not hold any responsibilities for how products affect your skin. Please be sure to test each product before use. 

Retail Value

Retail value of products in BEAUTIBI's beauty boxes reflect BEAUTIBI's retail pricing on the website. Prices may change at any time. 

Additional Questions/Concerns

Do you have a question that isn't addressed in this list? Or do you have a suggestion or maybe you just want to chat about skincare + makeup? Go ahead and contact us or send us a note at: hello@beautibi.com

Stay fresh!